![]() I had issues changing the account email when I was still able to log in. I do not have access to the account email. I am even accessing LastPass from the same computer, even though it does not recognize the device. ![]() I also know the phone number on file and can successfully receive verification codes. ![]() I know the email address and password for the LastPass account I cannot access. I want to again emphasize the urgency of this matter. Please, LastPass support, contact me by this account's address regarding this matter. I have ended up locked out of numerous important personal accounts and going through a recovery process with them that does not involve accessing my old email will be difficult if it's even possible. I created this account using my new email to post on this forum and hopefully get the attention of somebody who can help me. I am now desperate for help and in urgent need of support. Had I been aware that that would be problematic, I would've made an exception to save LastPass data.) (My browser clears its cache and other data when it closes. However, the browser had not saved a OTP that it apparently stores when you first log in, so that did not end up working for me. I then tried the account recovery process and successfully entered a verification code sent to my phone. Just now, when I went to log in to my LastPass account through the extension, I was told that the extension does not recognize my device and so I should click on a verification email sent to my old, inaccessible email address. I updated my PC again with another Windows 10 update. I went through and updated the email for a few accounts before I became busy with other things. I haven't heard from them yet via that email. The form asked for my account email, so in my detailed request yesterday I asked that they please contact my new email in response. ![]() I did manage to add my phone number for 2-factor authentication, though. I was able to send the new email address "test" emails, but I was unable to send it any verification emails for updating my account password - I figure they must've gone to the email address which I no longer have access to. For whatever strange reason, I could not change my email address. The first thing I tried to do was change my email address. That email is now entirely inaccessible to me but I am willing to accept that it is mostly my fault.įortunately, at this time, I was still able to log in and view my LastPass vault. When I tried to log into my email, I found that the new password had not been saved (though I could still use LastPass to log into numerous other accounts). I then restarted my PC for some Windows 10 updates. I then went through and updated numerous account passwords which relied on that email address. After I did, I first put in my information for my email address and updated its password. ![]()
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